Warranty Terms, Service Agreement & Rental Terms
Transparent Policies for Rentals, Second-Hand Mac Computers, Upgrades, and New Apple Products
Welcome to Mac Repair, managed by Hagy Levi in Ramat Gan. We prioritize transparency, security, and top-tier customer service for every repair, hardware upgrade, rental agreement, and computer purchase. Below you will find our comprehensive service terms, warranty guidelines, and rental policies designed to protect your investment and ensure a seamless experience.
💬 Have a question about a repair, rental, or warranty?
💻 1. Apple Mac Rental Service Terms
We offer flexible short-term and long-term Mac rentals for studio projects, business trips, software development, and temporary replacements:
- Hardware Fault Coverage: The customer is not held responsible for spontaneous internal hardware faults that occur during normal usage during the rental period.
- Physical Damage & Liquids: The client assumes full financial responsibility for physical drops, screen damage, theft, loss, or liquid spills. Following a lab damage assessment, repair or replacement costs will be charged accordingly.
- Operating System Reinstallation: If OS issues arise, we reformat and reinstall the operating system free of charge. Data recovery or personal file backup from a corrupted OS is available as a separate service.
- Verification & Pickup: Upon equipment pickup, renters must present a valid Government ID and a Credit Card for security copy verification. Service payment is due upon receiving the rental unit.
- Data Privacy Guarantee: At the conclusion of every rental term, we perform enterprise-grade secure data wiping to ensure complete privacy for every client.
🛡️ 2. Refurbished & Second-Hand Products Warranty
Every pre-owned computer at Mac Repair undergoes rigorous multi-point stress testing and hardware inspection to guarantee rock-solid stability before sale.
| Category | Warranty Duration | Coverage Details |
|---|---|---|
| Pre-Owned Mac Computers | 3 Months (Standard) | Covers core internal hardware components. Optional extension to 1 Full Year available upon purchase. |
| Upgraded Components (SSD / RAM) | 1 Full Year Warranty | Full replacement warranty on newly installed solid-state drives or RAM memory modules. |
| Software & OS Issues | Not Covered | User software corruption, malware, or third-party app conflicts are not covered under hardware warranty. |
| Physical Damage & Liquids | Not Covered | Excludes drops, cracked displays, liquid corrosion, and unauthorized third-party tampering. |
🛒 3. Brand New Apple Hardware Sales
Looking for a factory-sealed, brand-new Apple computer? We supply new Apple Silicon MacBooks, iMacs, and Mac Minis at competitive market prices matching official Israeli importers.
💳 Flexible Payment Options
We accept multiple convenient payment methods including major Credit Cards, Bank Wire Transfers, and Business Checks (subject to approval).
Questions About Your Warranty or Rental Agreement?
Contact Mac Repair in Ramat Gan today for immediate customer support!
📞 Phone / Direct Line: 050-7192019 (Hagy)
💬 WhatsApp Chat: Send Hagy a WhatsApp Message
✉️ Email: [email protected]
📍 Lab Location: 129 Chazon Ish St., Ramat Gan, Israel
🕒 Working Hours:
Sun – Thu: 09:00 – 19:00
Friday: 09:00 – 13:30
